Ola Electric

Ola Electric Scooter ComplaintsHeavy Industries Ministry has sent letter to ARAI seeking more clarification into the complaints of Ola Electric scooters
Ola Electric Mobility Ltd. is facing growing regulatory scrutiny as the Central Consumer Protection Authority (CCPA) has issued a show-cause notice in response to widespread consumer complaints. The notice comes amid allegations of service deficiencies, misleading advertisements, and unfair trade practices, pushing the company to respond within 15 days with supporting documentation.
Grievances Unveiled
A leaked document reveals the scale and nature of the consumer complaints that have been lodged against Ola Electric. Some of the key issues include:
Ola Electric Scooter Complaints. Image – Alisha Sachdev
– Charging during free service period/warranty – 109 complaints– Charging extra than promised – 91 complaints– Customer requests not entertained by dealer/service centers – 117 complaints– Improper customer/helpline services – 67 complaints– Delays in new vehicle delivery – 1,899 complaints– Delays in service/repair – 3,364 complaints– Delays in providing vehicle documents – 244 complaints– Fake insurance/documents provided by dealers – 21 complaints– Mileage not as per commitment – 28 complaints– Misbehaviour by dealer/company – 52 complaints– Misleading advertisements – 34 complaints– Non/partial refunds on booking cancellations – 270 complaints– Unfulfilled promised gifts – 111 complaints– Promised services not provided – 1,459 complaints– Same problem persisting after repairs – 471 complaints– Sale of second-hand/test-drive vehicles as new – 34 complaints– Unsatisfactory redressal of complaints – 672 complaints– Manufacturing defects in vehicles – 761 complaints– False promises and misleading information about vehicles – 144 complaints
In addition to these, there are over 10,000 complaints registered in total.
Mounting Pressure and Market Share Worries
Analysts have pointed out that Ola Electric’s market share is under increasing pressure as competition in the electric two-wheeler segment intensifies. The company’s reputation has been shaken by these complaints, which could lead to further challenges in maintaining market leadership. According to insiders, this wave of negative publicity could affect consumer confidence in the brand, making it crucial for the company to resolve the issues swiftly.
Ministry of Heavy Industries Investigates Service Complaints
In a parallel development, the Union Ministry of Heavy Industries has launched an investigation into the service-related issues raised by Ola Electric customers. The ministry has sent a letter to the Automotive Research Association of India (ARAI), seeking clarification and inputs regarding the complaints filed.
The ministry also emphasized that, as per the FAME-II and PM E-Drive schemes, all original equipment manufacturers (OEMs), including Ola Electric, are required to maintain service centers and provide warranties. Ola Electric, being a beneficiary of these schemes, has been asked to provide detailed comments and address the grievances at the earliest.
Analyst Insights: Tough Times Ahead for Ola Electric
With the combined pressure from the CCPA and the Ministry of Heavy Industries, industry analysts predict challenging times ahead for Ola Electric. The company’s ability to manage the situation and provide satisfactory responses will be crucial in determining its future market position. Ola Electric is trading at Rs 91 on the NSE, down 5%. More

Ola Electric Scooter outside a service outletThe Central Consumer Protection Authority (CCPA) has issued a show cause notice to Ola Electric after a significant increase in consumer complaints regarding its e-scooters
The notice, dated October 3, flags potential violations of the Consumer Protection Act, 2019, citing service deficiencies, misleading advertisements, unfair trade practices, and consumer rights violations. Ola Electric has been directed to respond within 15 days.
Over 10,000 Complaints Lodged Against Ola Electric
The National Consumer Helpline (NCH) registered 10,644 complaints between September 1, 2023, and August 30, 2024. Service delays for e-scooters accounted for 3,389 of these complaints, while 1,899 consumers reported delayed vehicle deliveries. Another 1,459 complaints involved unfulfilled service promises. Additional issues included manufacturing defects, improper refunds, recurring defects, and battery-related malfunctions.
Ola Electric acknowledges the show cause notice
Ola Electric acknowledges the show cause notice
Nidhi Khare, Secretary of the Department of Consumer Affairs, confirmed that the CCPA is actively looking into the complaints and urged Ola Electric to resolve these issues promptly. National Consumer Helpline can be contacted via phone (1800-11-4000 , 1915), eMail (nch-ca@gov.in), website (https://consumerhelpline.gov.in), Google Play Store App, etc.
National Consumer Helpline
National Consumer Helpline
Ola Electric Stock Takes a Hit
On Monday, Ola Electric’s stock dropped nearly 9%, reaching an intra-day low of Rs 90.26. The company’s shares, which debuted on August 9, have since fallen 74% from their peak of Rs 157.40. In Q1 FY25, Ola Electric reported a consolidated net loss of Rs 347 crore, despite a 32.3% year-on-year revenue growth. The company raised Rs 6,154 crore through its IPO, which had initially seen strong investor interest with a 4.27 times subscription rate.
Ola Electric share price – October 7, 2024.
Twitter Users Voice Frustration Over Delayed Action
The news of the CCPA’s show cause notice prompted strong reactions on social media. One Twitter user expressed frustration over the delayed response from consumer authorities, writing, “Don’t know why National Consumer Helpline has to wait for 10k+ complaints to act. When will they learn to be proactive n give some value and respect to the Indian consumer? It’s because of the lackadaisical attitude of these offices that corporates feel emboldened to sideline consumers.”
Bhavish Aggarwal’s Social Media Spat Sparks Backlash
This notice comes a day after Ola Electric CEO Bhavish Aggarwal’s feud with comedian Kunal Kamra on Sunday. Kamra posted a picture of Ola scooters gathering dust outside a dealership, which prompted Aggarwal to accuse him of being paid to criticize the company.
The argument escalated on X (formerly Twitter), where Aggarwal deflected criticism of the company’s service issues and invited Kamra to work at an Ola service center. Aggarwal’s failure to acknowledge the rising consumer complaints added fuel to the online backlash, especially in light of reports that Ola Electric is receiving up to 80,000 complaints per month. More

Ola Electric Scooter At Rs 50kWith dwindling sales and a massive setback in after-sales service, Ola Electric is marching ahead with BOSS offer ahead of festive season
India’s leading electric 2W mobility solutions provider, Ola Electric, has been proactively pushing the sales of its S1 range of electric scooters. The company has been facing a lot of slack recently and even registered its lowest sales of 2024 last month. Amidst all this, Ola has now offered a limited-period offer.
Called BOSS (Biggest Ola Season Sale), this limited-period offer ensures buyers can take home an Ola S1 scooter for just Rs 49,999. However, Ola’s new BOSS campaign seems to be only applicable to the base S1X electric scooter and the offer is applicable till stocks last. As denoted by an asterisk in a small font.
Ola Electric Scooter At Rs 50k
Ola S1X Electric Scooter At Rs 50K
While the company is still India’s best-selling electric scooter manufacturer, Ola Electric is bleeding volumes quite a lot and is losing precious market share to the likes of TVS and Bajaj Chetak, among others. In September 2024, Ola Electric registered its lowest sales of this calendar year at just 23,965 units.
In a bid to boost sales around the festive season, Ola Electric has launched what it calls BOSS (Biggest Ola Season Sale). With this move, Ola Electric is offering the base S1X electric scooter at an attractive price point of Rs 50K (Effective Ex-sh). Rs 49,999 to be precise. When compared to the actual prices, this is a Rs 25,000 price cut.
Ola Electric Scooter Sep sales lowest in 2024
Ola Electric has mentioned that BOSS offer is for S1X 2 kWh battery model only and the offer price of Rs 49,999 stands till the stocks last. There is no time bracket mentioned and prices can revert back to Rs 74,999 (Ex-sh) at company’s discretion. Ola Electric share price has seen a decline in the past few days. From its peak of Rs 157 on 19th Aug it is down to Rs 102 on 1st Oct.
Declining Sales, Growing Complaints
There is early access to the Ola community, who can avail the offer from today. Speaking of community, Ola scooter owners have been embracing innovative and aggressive measures to showcase their distrust of the brand. The company is averaging around 80,000 complaints per month. One Ola Electric owner sang sad custom songs on loudspeakers in front of the showroom showing a broken-down Ola scooter.
One Ola scooter owner from Kalaburagi in Karnataka (then Gulbarga), set an Ola showroom on fire, demonstrating his frustration regarding the company’s after-sales service. Or the lack thereof. Owners have been reporting everything between small and frustrating niggles and major breakdowns. Ola service centres are being called as graveyards of electric scooters on social media, owing to the prolonged service period.
To tackle growing complaints, Ola Electric is promising rapid measures for damage control. The company promises to expand its service network to incorporate 1,000 service centres by the end of December. AI-powered maintenance with Move OS 5, training 1 lakh third-party mechanics, Hyper Service, 1-Day fix are some of the initiatives. More

Ola Hyper ServiceOla Hyper Service Rollout
Having seen growth in the electric scooter market, Ola is now addressing rising concerns about customer service. In response to these challenges, Ola has introduced Hyper Service, a service initiative aimed at enhancing its service infrastructure and customer support. This new service approach aims to address issues such as service delays and inadequate service centre coverage across India.
Currently, Ola Electric operates approximately 800 stores and 500 service centres. However, in light of this, Ola plans to expand its service centres to 1,000 by December. This expansion is necessary to address scooter problems in a timely manner. The new service centres are expected to help alleviate current service delays and offer faster resolution to customer complaints.
Ola Service Network Expansion
Fixing the Fixers
Ola Electric has also announced an initiative to train 1,00,000 third-party mechanics under its Network Partner Program. This programme is designed to equip mechanics across India with the skills necessary to handle electric vehicles (EVs). The goal is ambitious.
Ola is introducing an AI-powered maintenance and diagnostics system to further enhance its service capabilities. This system will be rolled out with the MoveOS 5 update in October. AI technology will allow for proactive maintenance and remote diagnostics, helping to identify and resolve issues before they escalate. This system also supports doorstep maintenance.
Ola’s 1-Day Service Promise: Quick Fix or Quick Frustration?
To ensure quicker service for its customers, Ola has introduced a 1-day service resolution guarantee. In the event of a delay, customers are offered a back-up S1 scooter while their vehicle is being serviced. Additionally, Ola Care+ customers will receive Ola Cabs coupons during service delays.
While the expansion of service centres and the implementation of AI-powered diagnostics seem promising, questions pop up about the scalability and readiness of these solutions. Training 1,00,000 mechanics by 2025 is a large undertaking, and it remains to be seen whether the newly trained mechanics will be able to handle the complexities of newer EV tech effectively.
Service Centres and AI
While Ola promises a 1-day resolution, this could place additional strain on an already overstretched service infrastructure. Customers may face increased frustration if these guarantees are not met, especially given the high volume of service complaints reported monthly.
Ola’s new initiatives, including the expansion of its service network and the introduction of AI-powered diagnostics, represent a significant shift in its approach to customer service. However, the success of these efforts will depend on the execution and long-term feasibility/sustainability of the programmes. Expanding service centres and training mechanics are critical steps, but addressing fundamental service challenges will require a deeper transformation of Ola’s overall service strategy.
Can Ola Hyper Service Solve Its Service Woes?
The launch of the MoveOS 5 update in October will direct Ola’s service enhancement efforts. This update promises to bring new features and improvements to Ola’s electric scooters, particularly in terms of diagnostics and maintenance. As Ola continues to roll out these updates, customer feedback will play a crucial role in determining the success of the new service infrastructure.
Ola Hyper Service is designed to improve accessibility, speed, and convenience for its customers. However, the real test will lie in the effectiveness of these initiatives in addressing the existing service challenges and improving the overall customer experience. More

Ola Electric Service Center. Image – Akshay BhatOn an average, Ola Electric receives around 80,000 complaints per month which can sometimes go up to 6,000-7,000 per day
Ola Electric, the Bengaluru based electric scooter manufacturer has been in the news for all the wrong reasons. Sales have been dwindling while customer complaints mount to new heights each month. Customers have taken to social media vent their ire in terms of delayed service response with repair wait times ranging from 30 to 45 days.
Ola Electric Customer Dissatisfaction
One such customer also set the company’s showroom on fire in Kalaburagi city in Karnataka. The customer cited dire lack of support for his recently purchased e-scooter and lower response from the service team. This incident however, caused Rs 8,50,000 worth of damages while luckily no one was hurt during the fire.
Ola Electric Scooter Sales 2024 – Lowest in Aug
A new report reveals, Ola Electric that offers the S1 e-scooter in three variants- S1X (2kWh), S1X and S1X Plus, receives around 80,000 customer complaints per month. It can also go up to 6,000-7,000 per day. In a bid to tackle these grievances, the company has set up a new team with special focus on after sales service operations. This new team consists of employees from other departments such as production and operations.
Ola Electric has sold 6,80,000 electric scooters since its inception. It currently operates via 430 service stations across India. However, with complaints pouring in, the waiting period for repairs stretches to 30-45 days while a lack of customer support has related to much discontentment among customers.
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One particular customer had his e-scooter stuck at a service center for 2-3 months. He cited issues such as the stand sensor problem that took 3 months to resolve. Other issues such as battery failure, range reduction and wheel jamming were also a part of these complaints. The Delhi service center at Najafgarh Road has been labelled the “graveyard of scooters”. The center is grossly understaffed with only 4 service personnel tackling repairs as against a need for a strength of 10 service teams.
Ola Electric Lower Sales
Along with growing customer complaints, the company has also reported lower sales in Aug 2024. Its S1 series recorded lowest monthly sales volumes, falling 34% in July 2024 to 27,506 units. Market share of the company also declined to 31% from an earlier 39% share in the electric two wheeler segment. On the other hand, competitors such as Bajaj Auto with the Chetak e-scooter (20% share) and TVS Motor with the iQube (19% share) have cited increased demand.
Despite falling sales and customer complaints, Ola Electric is going full steam ahead in its future endeavours. The company announced its first electric motorcycles the Roadster, offered in Roadster Pro, Roadster, and Roadster X variants. Deliveries are set to commence from next year.
Ola Electric also plans to diversify into the 3 wheeler segment as a test mule of their electric three wheeler rickshaw was spied in Bengaluru for the first time. This e3W will be offered in electric auto rickshaw and electric 3W cargo vehicle and is likely to be called Ola Raahi. Ola Electric also introduced India 4680 ‘Bharat’ battery cell which promises faster charging and more energy storage. This cell is currently under trial production at Ola’s Gigafactory.
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Ola Electric Scooter Gen 3 PlatformOla Electric Unveils Revolutionary Gen 3 Electric Scooter Platform – A Leap Forward in Design and IntegrationOla Electric has unveiled its groundbreaking Gen 3 electric scooter platform, marking a significant leap forward in the evolution of electric vehicles. Building on the success of its Gen 2 platform, which delivered a 26% performance boost and a 22.5% reduction in costs, the Gen 3 platform is poised to set new standards in the industry with its innovative and scalable design.Inside the Box: Integrated Motor, Battery, and ElectronicsThe highlight of the Gen 3 platform is its integration of the motor, battery, and electronics into a single, seamless unit. This approach, described as “Inside the Box,” involves the creation of a structural battery pack that not only serves as an energy source but also enhances the vehicle’s integrity and strength. The aluminium-casted front and rear frame subassemblies are integrated into the battery box, transforming it into a key structural component.[embedded content]This new platform is designed for scalability, allowing Ola Electric to expand its product lineup to cater to a broader range of customer needs, from commuter scooters to high-performance sports models and touring options.Next-Generation Battery TechnologyAt the heart of the Gen 3 platform is the newly developed battery, featuring indigenously produced 4680 battery cells. These cells, which are larger in diameter and 10% more energy-dense than previous models, are connected using in-molded bus bars, reducing manufacturing time while enhancing shock resistance, strength, and thermal efficiency.Ola Electric Scooter Gen 3 PlatformMagnetless Motor for Enhanced EfficiencyOla Electric has also introduced a next-generation, magnetless motor that integrates all components seamlessly. This new motor uses magnetized electrical coils instead of permanent magnets, generating higher torque more efficiently. The materials for this motor will be sourced entirely from within India, eliminating the need for rare earth materials and making the platform more sustainable.Ola Electric Scooter Gen 3 PlatformSimplified Electronics ArchitectureThe Gen 3 platform also simplifies the electronic architecture by integrating the core functionalities of the Battery Management System (BMS), Motor Control Unit (MCU), and other components into a single high-performance multi-core processor. This new architecture reduces wiring complexity, enhances reliability, and supports wireless data communication.Ola Electric Scooter Gen 3 PlatformAdvanced Central Compute BoardOla Electric’s new Central Compute Board, housing all the main ECUs, is more powerful than any two-wheeler electronics board currently on the market. This upgrade not only improves current functionality but also prepares the platform for future advancements, including next-generation safety features enabled by an Advanced Driver Assistance System (ADAS).Ola Electric Scooter Gen 3 PlatformA New Era of Electric MobilityThe Gen 3 platform represents a major step forward in Ola Electric’s mission to streamline manufacturing, reduce costs, and enhance the performance of its electric vehicles, setting the stage for a new era of innovation in the electric mobility sector. More

Hero MotoCorp owned Zero Electric and Ola ElectricProduct manager at Hero Tech Center Germany for Vida World, has claimed that Ola Electric has copied from Zero Electric Motorcycles, a division of Hero MotoCorpOla Electric, a prominent name in the electric vehicle (EV) industry, recently unveiled its new lineup of electric motorcycles on 15th August. However, the launch has quickly become mired in controversy, with accusations surfacing that the photoshoot images of Ola’s new motorcycles have been copied from those of Zero Electric Motorcycles, a U.S.-based company owned by Hero MotoCorp.Hero MotoCorp owned Zero Electric and Ola ElectricOla Electric Copied Zero Electric?The controversy gained traction when Abrar Bin Ayub, Product Manager at Hero Tech Center Germany for Vida World, Hero MotoCorp’s EV division, took to social media to voice his concerns. In a scathing post, Ayub accused Ola Electric of blatantly ripping off the work of Zero Motorcycles. He wrote:Hero MotoCorp owned Zero Electric and Ola Electric“How sad! Folks at Ola Electric completely ripped off the work of Zero Motorcycles Inc. Beyond legal, how does one’s conscience allow this? Does the culture empower or force one to? Would really like to see accountability for this Bhavish Aggarwal.”Hero MotoCorp owned Zero Electric and Ola ElectricAyub’s post quickly spread across social media, igniting discussions about ethics in the EV industry and raising questions about Ola Electric’s practices.Hero MotoCorp owned Zero Electric and Ola ElectricOla Claims Of Being 4th Largest, Excluding ChinaAdding to the controversy, Ola Electric is also facing criticism for a claim made during the launch presentation. The company declared itself the 4th largest EV company in the world but added a small disclaimer at the bottom of the slide—”excluding China.” This statement has sparked outrage on social media, with users accusing Ola Electric of deliberately excluding China, the largest EV market, to bolster its ranking.4th largest EV Company claimOne post by social media user Ishan Agarwal, which garnered over 1.1 million views, sarcastically remarked, “There’s never a day that Indian companies won’t embarrass you. They removed a whole country larger than India from the chart to make OLA the ‘4th’ largest EV company.” Another user pointed out the irony, stating, “After a few slides, they announced a partnership with Lenovo, a Chinese company. I think they did it with intention.”The backlash against Ola Electric is intensifying as both the photoshoot image allegations and the controversial sales claim continue to circulate widely online. The company’s next steps in addressing these issues will be closely watched by industry observers and consumers alike. More